Borough of Shillington

Welcome to the official website of the Borough of Shillington, Berks County, Pennsylvania. We hope you find the website to be a useful communication tool to keep you informed about what’s happening in the Borough. Please bookmark this site and visit it regularly to see what new information has been added.

Pay your utility bills (water, sewer, refuse) to the Borough of Shillington through PAYMENTUS online portal using the links below

• Customer portal to manage or schedule utility bill payments
  to the Borough
• One time utility payment link for customers

Additionally, you can call the toll free number at 1-888-977-8724 to make a payment on your utility bill.

NEW OPTION FOR UTILITY BILL – If you wish to receive your utility bill by email instead of the U.S. Postal Service, click on the link below for an email request form.  Email the completed form to info@shillingtonboro.net.  If you have multiple accounts, please complete one (1) form for each account.

• Click here for email request form

The Borough of Shillington has instituted a rapid emergency notification service called CodeRED. By registering, you will be added to the emergency call list. Borough of Shillington residents and any water consumers are welcome and encouraged to create an account and enter their contact information for home, business and mobile phones so they may be contacted by the system in the event of an emergency. Those who do not register their address and phone number may not be notified with CodeRED in the case of an emergency. Registration is confidential, free, easy and will be for emergency notification only. The Borough is currently in the process of switching to a new platform under CodeRED by Crisis24.  To ensure you receive emergency calls from CodeRED, please enter 206-536-3695 in to your phone.

• Click here  to register your contact information
• Click here if you have moved from the area and wish to opt out of notifications

The following is an update from CodeRED by Crisis24 as of 12/22/2025.

Dear Valued Customer,

Thank you for your patience and understanding as we completed our investigation into the cybersecurity incident affecting the legacy OnSolve CodeRED platform.

As previously communicated, we suspended all access to the OnSolve CodeRED platform on November 10th following an attack for which an organized cybercriminal group claimed responsibility. Since that time, our internal IT security teams, in collaboration with external experts, have conducted a comprehensive review of the affected environment. This review was limited by the damage that the attack caused to the Legacy CodeRED Platform.

Based on the external forensic expert’s findings, we can report that the threat actor gained access to the OnSolve CodeRED IT environment as early as October 31, 2025, moved laterally across the environment, and deployed INC Ransomware to the environment on November 10, 2025, encrypting various servers. The data exfiltration tool, rclone, was discovered on one server, but the forensic expert did not identify any evidence on the server confirming that data was exfiltrated.

Additional investigation shows that the threat actor exposed some limited subscriber information impacting a small percentage of subscribers in two data sets. The first contains usernames, phone numbers and inactive, outdated passwords that were deactivated and changed in 2015 during a platform migration. The second contains usernames with encrypted passwords. These passwords are not readable or identifiable, and we have no evidence that any encryption keys for these passwords were accessed.

Although we previously suggested, in an abundance of caution, that users who may have reused their OnSolve CodeRED password for other personal or business accounts change those passwords, the above-mentioned exposed data sets do not include any active passwords and instead only include deactivated passwords used before 2015. Importantly, the data sets mentioned above do not contain first or last names, addresses or other personal or sensitive information.

In our continued effort to be transparent and cooperative, we provide this update based on the investigation to date by our internal and external IT teams and despite the damage caused to our system. We will provide further updates when they become available.

Regards,

Gregoire Pinton
Managing Director
Global Head Integrated Risk Management

CLICK HERE for a Tier 1 Public Notice – Important Information about your drinking water

Shillington Residents: The Shillington Tree Advisory Committee is taking requests for curb line trees to be planted in the spring of 2026. Residents of the Borough of Shillington can contact the Committee through the information listed.

Contact the Shillington Tree Advisory at 484-265-1749 or shillingtontrees@gmail.com.

If you experience a water or sewer problem when the Town Hall is closed, please call the Berks County Radio System at 610-655-4911 and give the information on your problem. A Shillington Police Officer or a representative from the Borough will be in touch with you.

Click here to download the Borough Recycling Flyer.